Frequently Asked Questions
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01 Why do we only have 6 flavours to eat at the moment?
In our ice cream parlours, we have three soft machines, and each one allows us to have only two flavours. We are more in favour of having fewer flavour options, but we prefer to obtain an instant buttery ice cream with a creamier texture that gives us more intense and delicious flavours in the mouth.
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02 How often do we change the flavours of our ice creams?
We change our ice cream flavours every season; spring, summer, autumn and winter. We work with seasonal products to take advantage of the benefits each product offers at its right time. We also prepare personalised flavours dedicated to the festivities and celebrations of each city, while our classic flavours are always available: chocolate, vanilla, baked apple and yogurt.
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03 Why is our chocolate ice cream not black?
Our chocolate ice cream is made with 72% chocolate: when we produce the ice cream in our workshop we incorporate milk, so its colour becomes lighter but this does not affect the intensity of its flavour.
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04 Do you have franchises?
No, at the moment we only have our own ice cream shops, but some of our products, for example, the 520 ml tubs, are available in Casa Ametller supermarkets.
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05 We have more products besides ice cream...
Apart from ice creams, we wanted to venture into the sweet world by creating special products for each festivity. Panettones, nougats, ginger cookies, donuts, cakes... to sweeten these special dates.
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06 What countries do we ship to?
SPAIN - Peninsula:
- Economy (Delivery within 3 or 4 work days): 8,50€.
- Express (Delivery within 2-3 work days): 13,50€.
SPAIN - Balearic Islands: - Standard (Delivery within 3-4 work days): 12,50€.
We do not ship to Canary Islands, Ceuta and Melilla. We apologize for the inconvenience.
EUROPE: We ship from our online store to Germany, Austria, Belgium, Poland, France*, Holland, Italy*, Luxembourg and Portugal*. The shipping cost is 25,00€.
*We only ship to mainland (not to the islands). We apologize for the inconvenience.
If you want to make a shipment to another European country, you can contact us through:
E-mail: pedidos@rocambolesc.com
Whatsapp: +34 972414836
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07 How does the Pre-Order work?
The purchase process is the same as always, the only difference is that a shipping date must be selected (that is, the date on which the order will leave our workshop).
Kindly, note:
- The reception of the order will depend on the shipping address and the chosen shipping method.
- Products with different pre-order dates cannot be added into the same cart. In this case, it will be necessary to place two separate orders.
- Products available on the website can be added to a cart with a pre-order product. Simply, it must be taken into account that all the products in that cart will leave our workshop on the selected pre-order date.
- The maximum number of panettones that can be included in a cart is limited to 4 units.
In our ice cream parlours, we have three soft machines, and each one allows us to have only two flavours. We are more in favour of having fewer flavour options, but we prefer to obtain an instant buttery ice cream with a creamier texture that gives us more intense and delicious flavours in the mouth.
We change our ice cream flavours every season; spring, summer, autumn and winter. We work with seasonal products to take advantage of the benefits each product offers at its right time. We also prepare personalised flavours dedicated to the festivities and celebrations of each city, while our classic flavours are always available: chocolate, vanilla, baked apple and yogurt.
Our chocolate ice cream is made with 72% chocolate: when we produce the ice cream in our workshop we incorporate milk, so its colour becomes lighter but this does not affect the intensity of its flavour.
No, at the moment we only have our own ice cream shops, but some of our products, for example, the 520 ml tubs, are available in Casa Ametller supermarkets.
Apart from ice creams, we wanted to venture into the sweet world by creating special products for each festivity. Panettones, nougats, ginger cookies, donuts, cakes... to sweeten these special dates.
SPAIN - Peninsula:
- Economy (Delivery within 3 or 4 work days): 8,50€.
- Express (Delivery within 2-3 work days): 13,50€.
SPAIN - Balearic Islands: - Standard (Delivery within 3-4 work days): 12,50€.
We do not ship to Canary Islands, Ceuta and Melilla. We apologize for the inconvenience.
EUROPE: We ship from our online store to Germany, Austria, Belgium, Poland, France*, Holland, Italy*, Luxembourg and Portugal*. The shipping cost is 25,00€.
*We only ship to mainland (not to the islands). We apologize for the inconvenience.
If you want to make a shipment to another European country, you can contact us through:
E-mail: pedidos@rocambolesc.com
Whatsapp: +34 972414836
The purchase process is the same as always, the only difference is that a shipping date must be selected (that is, the date on which the order will leave our workshop).
Kindly, note:
- The reception of the order will depend on the shipping address and the chosen shipping method.
- Products with different pre-order dates cannot be added into the same cart. In this case, it will be necessary to place two separate orders.
- Products available on the website can be added to a cart with a pre-order product. Simply, it must be taken into account that all the products in that cart will leave our workshop on the selected pre-order date.
- The maximum number of panettones that can be included in a cart is limited to 4 units.
